The COVID-19 pandemic drove the adoption of new working methods across industries. In the financial industry, online and mobile banking channels emerged as vital, if not more so, than traditional branches and ATMs.
Now, banks worldwide are continuing technology transformations to modernize operations and legacy systems in order to deliver simplified products and policies, accelerate time-to-market, and ensure outstanding customer and employee experiences.
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Table Of Contents
- Your Grandparents’ Bank, Only Better
- A New Generation Of Customers And Their Banking Expectations
- Technology – And Values-Ready For The Shift In Consumer Demand And Transfer Of Wealth
- Consumer Sentiment About Virtual Assistants*
- Wells Fargo