RESEARCH PAPER: Wells Fargo Is Taking Its Stagecoach To Rocketship Speeds

The COVID-19 pandemic drove the adoption of new working methods across industries. In the financial industry, online and mobile banking channels emerged as vital, if not more so, than traditional branches and ATMs.

Now, banks worldwide are continuing technology transformations to modernize operations and legacy systems in order to deliver simplified products and policies, accelerate time-to-market, and ensure outstanding customer and employee experiences.

You can download the paper by clicking on the logo below:

Table Of Contents

  • Summary
  • Your Grandparents’ Bank, Only Better
  • A New Generation Of Customers And Their Banking Expectations
  • Technology – And Values-Ready For The Shift In Consumer Demand And Transfer Of Wealth
  • Consumer Sentiment About Virtual Assistants*
  • Conclusion

Companies Cited

  • Google
  • Wells Fargo
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Mel Brue is vice president and principal analyst covering modern work and financial services. Mel has more than 25 years of real tech industry experience in marketing, business development, and communications across various disciplines, both in-house and at agencies, with companies ranging from start-ups to global brands. She has built a unique specialty working in technology and highly regulated spaces, such as mobile payments and finance, gaming, automotive, wine and spirits, and mobile content, ensuring initiatives address the needs of customers, employees, lobbyists and legislators, as well as shareholders. 
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Paul Smith-Goodson is the Moor Insights & Strategy Vice President and Principal Analyst for quantum computing and artificial intelligence.  His early interest in quantum began while working on a joint AT&T and Bell Labs project and, during 360 overviews of Murray Hill advanced projects, Peter Shor provided an overview of his ground-breaking research in quantum error correction. 
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Patrick founded the firm based on his real-world world technology experiences with the understanding of what he wasn’t getting from analysts and consultants. Ten years later, Patrick is ranked #1 among technology industry analysts in terms of “power” (ARInsights)  in “press citations” (Apollo Research). Moorhead is a contributor at Forbes and frequently appears on CNBC. He is a broad-based analyst covering a wide variety of topics including the cloud, enterprise SaaS, collaboration, client computing, and semiconductors. He has 30 years of experience including 15 years of executive experience at high tech companies (NCR, AT&T, Compaq, now HP, and AMD) leading strategy, product management, product marketing, and corporate marketing, including three industry board appointments.