RESEARCH PAPER: Wells Fargo Is Banking On An AI-First Strategy

Artificial intelligence (AI) is one of the most significant technological revolutions in recent history, if not the foremost, and is becoming a critical driver of productivity and growth across the global economy. Like many other enterprises, Wells Fargo has used AI technologies in the company’s products and operations for over a decade. Generative AI (GAI), part of a new generation of AI capabilities, now brings the potential to extend AI technology to more customer-facing products, and the bank plans to capitalize on it to position itself for significant forthcoming transformations. The bank’s strategy for the technology is AI-first — and at scale. The institution’s engineering teams are actively constructing foundational model frameworks to expedite and deploy AI securely and sustainably.

You can download the paper by clicking on the logo below:

Table Of Contents:

  • Summary
  • A Customer-Centric Approach To AI
  • Wells Fargo Operations On the Cutting Edge Of Technology
  • AI In An Ecosystem Of Partners
  • Responsible AI
  • Call To Action
  • Figure 1: Wells Fargo Responsible AI

Companies Cited:

  • Google
  • Wells Fargo
Melody Brue
+ posts

Mel Brue is vice president and principal analyst covering modern work and financial services. Mel has more than 25 years of real tech industry experience in marketing, business development, and communications across various disciplines, both in-house and at agencies, with companies ranging from start-ups to global brands. She has built a unique specialty working in technology and highly regulated spaces, such as mobile payments and finance, gaming, automotive, wine and spirits, and mobile content, ensuring initiatives address the needs of customers, employees, lobbyists and legislators, as well as shareholders. 

Paul Smith-Goodson
+ posts

Paul Smith-Goodson is the Moor Insights & Strategy Vice President and Principal Analyst for quantum computing and artificial intelligence.  His early interest in quantum began while working on a joint AT&T and Bell Labs project and, during 360 overviews of Murray Hill advanced projects, Peter Shor provided an overview of his ground-breaking research in quantum error correction. 

Patrick Moorhead
+ posts

Patrick founded the firm based on his real-world world technology experiences with the understanding of what he wasn’t getting from analysts and consultants. Ten years later, Patrick is ranked #1 among technology industry analysts in terms of “power” (ARInsights)  in “press citations” (Apollo Research). Moorhead is a contributor at Forbes and frequently appears on CNBC. He is a broad-based analyst covering a wide variety of topics including the cloud, enterprise SaaS, collaboration, client computing, and semiconductors. He has 30 years of experience including 15 years of executive experience at high tech companies (NCR, AT&T, Compaq, now HP, and AMD) leading strategy, product management, product marketing, and corporate marketing, including three industry board appointments.