RingCentral and Vodaphone Power Hybrid and Remote Work for Customers in Spain

By Melody Brue, Anshel Sag, Patrick Moorhead - November 8, 2023

MI&S Modern Work Research Note

Vodafone Business and RingCentral have unveiled ‘One Net Unite con RingCentral,’ a solution tailored to provide enhanced flexibility and simplicity for business clients in Spain. With a particular focus on addressing the demands of hybrid and remote workforces, this solution introduces a secure platform that should foster effective communication among employees, customers, and suppliers. It merges RingCentral’s collaboration features with Vodafone’s communication services, offering a fully cloud-based solution accessible from any device and location, ultimately aimed at optimizing productivity and delivering a tool to new and existing clients seeking improved collaboration and efficiency. 

The collaboration between RingCentral and Vodafone extends beyond Spain. Their history of partnership includes the joint creation of a co-branded cloud-based Unified Communications as a Service (UCaaS) solution for Vodafone Business in late 2020, along with the provision of Contact Center as a Service (CCaaS) to Vodafone Business customers. In February 2022, they introduced ‘Vodafone Business UC with RingCentral’ in the UK, with plans to extend this offering to regions such as Germany, Hong Kong, Italy, Portugal, Singapore, and Sweden. This development carries particular significance in the UK due to the shutdown of traditional ISDN and PSTN networks in 2025. These networks have historically served as the communication backbone for numerous businesses. Vodafone has over 18 million mobile and fixed-line customers in the UK.  

‘Vodafone Business UC with RingCentral’ presents a transition from legacy infrastructure to cloud-based connectivity through a consolidated application, ensuring businesses receive a secure and resilient solution. This transition enhances the spectrum of unified communication and collaboration features, incorporating capabilities like call recording and high-definition video meetings. The enduring collaboration between RingCentral and Vodafone, now active in Germany, Italy, Portugal, and Spain, with additional expansions on the horizon, aims to offer customers greater choice and flexibility to support hybrid work arrangements. 

The partnership between RingCentral and Vodafone exemplifies the evolving role of mobile devices as extensions of the modern office. Their collaborative efforts have introduced a unified communications solution that aims to meet the practical needs of businesses. Several competitors in the unified communications and collaboration (UC&C) space offer similar solutions to address the needs of businesses for flexible work and enhanced communication so the lasting and growing partnership looks to be a testament to its success.   

Additional analyst note: Vodafone is one of the world’s largest mobile network operators and has a major presence in the top three in Spain. Earlier this month, Vodafone sold its Spanish business to Zegona for 5 billion Euros. 

Melody Brue
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Mel Brue is vice president and principal analyst covering modern work and financial services. Mel has more than 25 years of real tech industry experience in marketing, business development, and communications across various disciplines, both in-house and at agencies, with companies ranging from start-ups to global brands. She has built a unique specialty working in technology and highly regulated spaces, such as mobile payments and finance, gaming, automotive, wine and spirits, and mobile content, ensuring initiatives address the needs of customers, employees, lobbyists and legislators, as well as shareholders. 

Anshel Sag
VP & Principal Analyst| Website| + posts

Anshel Sag is Moor Insights & Strategy’s in-house millennial with over 15 years of experience in the IT industry. Anshel has had extensive experience working with consumers and enterprises while interfacing with both B2B and B2C relationships, gaining empathy and understanding of what users really want. Some of his earliest experience goes back as far as his childhood when he started PC gaming at the ripe of old age of 5 while building his first PC at 11 and learning his first programming languages at 13.

Patrick Moorhead
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Patrick founded the firm based on his real-world world technology experiences with the understanding of what he wasn’t getting from analysts and consultants. Ten years later, Patrick is ranked #1 among technology industry analysts in terms of “power” (ARInsights)  in “press citations” (Apollo Research). Moorhead is a contributor at Forbes and frequently appears on CNBC. He is a broad-based analyst covering a wide variety of topics including the cloud, enterprise SaaS, collaboration, client computing, and semiconductors. He has 30 years of experience including 15 years of executive experience at high tech companies (NCR, AT&T, Compaq, now HP, and AMD) leading strategy, product management, product marketing, and corporate marketing, including three industry board appointments.