Ep5 – The Hot Desk Podcast – Zoom’s TOS, RingCentral Acquires Hopin Assets, Five9 Acquires Aceyus

By Melody Brue, Patrick Moorhead - August 14, 2023

Welcome to The Hot Desk Podcast! Join Moor Insights & Strategy’s Patrick Moorhead and Melody Brue for this week’s hot takes on modern work: We’re covering Zoom’s terms of service and how, or if, customer data is used to train AI models, RingCentral’s acquisition of select Hopin assets plus its C-suite shake-up, and Five9’s acquisition of Aceyus. This week’s Hot or Not? topic is the latest in RTO mandates: Zoom.

2:46 Zoom’s TOS
10:43 RingCentral Acquires Hopin Events and Session
14:12 RingCentral C-Suite Succession
19:08 Five9 Acquires Aceyus, an Advanced Data Integration Solutions Provider
22:24 Hot or Not? Zoom’s RTO Mandate

Zoom’s TOS
* How Zoom’s terms of service and practices apply to AI features
* Eric S. Yuan’s LinkedIn Post

RingCentral Acquires Hopin Events and Session
* RingCentral Acquires Hopin Assets For Enhanced Virtual And Hybrid Events
* Hopin Events

RingCentral C-Suite Succession
* RingCentral Announces CEO Succession
Ring Central Board of Directors: Tarek Robbiati

Five9 Acquires Aceyus, an Advanced Data Integration Solutions Provider
* Five9 to Acquire Aceyus Extending the Five9 Platform to Streamline the Migration of Large Enterprise Customers From On-Prem to Cloud and Leverage Contextual Data to Deliver Personalized Experiences

Hot or Not? Zoom’s RTO Mandate
* What do Zoom’s moves on RTO mean for the future of work?

Disclaimer: This show is for information and entertainment purposes only. While we will discuss publicly traded companies on this show. The contents of this show should not be taken as investment advice.

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Mel Brue is vice president and principal analyst covering modern work and financial services. Mel has more than 25 years of real tech industry experience in marketing, business development, and communications across various disciplines, both in-house and at agencies, with companies ranging from start-ups to global brands. She has built a unique specialty working in technology and highly regulated spaces, such as mobile payments and finance, gaming, automotive, wine and spirits, and mobile content, ensuring initiatives address the needs of customers, employees, lobbyists and legislators, as well as shareholders. 

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Patrick founded the firm based on his real-world world technology experiences with the understanding of what he wasn’t getting from analysts and consultants. Ten years later, Patrick is ranked #1 among technology industry analysts in terms of “power” (ARInsights)  in “press citations” (Apollo Research). Moorhead is a contributor at Forbes and frequently appears on CNBC. He is a broad-based analyst covering a wide variety of topics including the cloud, enterprise SaaS, collaboration, client computing, and semiconductors. He has 30 years of experience including 15 years of executive experience at high tech companies (NCR, AT&T, Compaq, now HP, and AMD) leading strategy, product management, product marketing, and corporate marketing, including three industry board appointments.